Silvergate Technology has been providing new technology and IT support to busy, high-profile individuals for over 10 years; giving advice on the choice and purchase of new devices, installing and configuring them, and providing expert training in how to use them.

From guiding your choice of equipment for personal use - or as a gift for a loved one - to installing your entire home entertainment system, our services cover every aspect of IT and new technology. We also offer confidential IT support for such things as email and phone security. Our services are tailored to meet your needs. Whether you're looking for impartial advice on which new technology product to purchase, or confidential support for the hardware and software you already own, we are here to help you 24/7.

There has never been a more exciting, fast moving time in the world of technology; especially in the home entertainment field. However, for the ever-increasing number of people investing in laptops, iPads, iPhones, PVR's, digital sports watches and Sat Nav's, it can sometimes get a little confusing. Many of us simply don't have the time, the expertise, or the patience to make the most of our expensive new investments. Never fear! We are here to install and optimise your new devices and upgrade your skills on your old ones.

We all know only too well that today's hectic lifestyle with its demanding work schedules means that things like technology support services are often needed most outside traditional working hours. That's why our team of IT professionals is on call day and night. As one of our clients, you will receive the mobile number of your own individually assigned specialist who will be ready to provide you with expert technical assistance whenever you need it.

All Silvergate Technology's VIP Tech Support Service engineers are background checked and government approved, with security clearance to SC level.

Services offered

The services offered by Silvergate Technology cover every aspect of IT and New Technology

Our Managed Services fall into 3 categories: proactive, reactive, and advisory.

Proactive

• WiFi/Network Configuration -Ensuring that the highest security standards are implemented
• Secure backup of personal data, including personal documents, pictures and videos
• Patching of machines - Patch management
• Travel support - Liaising with your hotel to ensure that there is a fully functioning wireless network set   up before your arrival
• Data Removal - Safe and permanent deletion of personal data from old Smartphones, Laptops and   other devices
• Training on Technology devices - Polishing up your skills to maximise your investment
• Account management- for your mobile phone and Internet accounts
• PC/Mac precautionary maintenance - Keeping your devices running at maximum efficiency
• PS3/Xbox/Wii firmware updates - Updating your gaming devices with the latest features
• In-car Sat Nav updates - Regular, timely uploading of updated maps
• Windows/ OSX security patches - Keeping your machine running securely and your personal data   protected
• Application patches - Applying the latest patches to prevent breaches of security
• mp3 labelling - Giving you easy access to your favourite music by labelling each track with the correct   Tags
• Satellite maintenance - Updating firmware and defragmenting your hard drive to keep it running   smoothly
• IPad content management - Converting your DVD collection and uploading it to your iPad


Reactive

• Technology/IT Support – Remote or on-site support for home or office, whenever needed
• Mobile Device Support – iPhone, iPad, Blackberry, HTC etc - Troubleshooting email issues, delays,   and attachments.
• Virus/Spyware/Malware removal - Cleaning up infected machines
• Data Recovery - Recovering lost and deleted data
• Software installs
• MS Office help and support
• Broadband performance issues
• Home Mobile signal optimisation
• Home Wireless network signal optimisation

Advisory

• Impartial Technology Advice - Expert advice on purchasing TVs, Laptops, iPads, Mobile phones and   any other New Technology items
• AV installs project management - Full management of all your AV Installs
• Social Media support – making the most of Facebook, YouTube and Twitter in your personal and   business life (Excellent record in the removal of bogus, duplicate accounts)
• Smartphone application advice - Let us find the apps that are right for you

Our major clients

Individuals who have benefited from our services include:

• Professionals in the world of sport - Individuals, Teams, Clubs, Managers, and Promoters
• Business leaders, senior executives, and managers
• Personalities from Stage, Film, and TV
• Doctors, Surgeons, Dentists, and other members of the medical profession
• Lawyers
• Members of Parliament
• Actors and Actresses

Confidentiality

Our services are completely confidential. We respect your privacy and never disclose personal information to third parties without your express permission.

Package Deals

If you run or work for an agency or organisation that represents a number of individuals, you may be interested in offering our services to your clients as part of a package. If so, please feel free to contact us at: contact@silvergate-technology.com for further information.